Общи условия за ползване
AgriSmart Technologies d.o.o. — v1.0, april 2026
GENERAL TERMS AND CONDITIONS
AVA Service — Agricultural Virtual Assistant
Version 1.0 | Effective date: 6 September 2026
1. General
These general terms and conditions (hereinafter: the »Terms«) govern the relationship between AgriSmart Technologies d.o.o. (hereinafter: the »Provider«) and the natural or legal person (hereinafter: the »User«) who registers for and/or uses the AVA service.
By registering for and using the AVA service the User confirms that he has read, understood and accepted these Terms in full. If the User does not agree with the Terms, he must not use the service.
2. The service provider
AgriSmart Technologies d.o.o.
Savska cesta 32, 10000 Zagreb, Croatia
OIB: 67486966460 | MBS: 081398320
E-mail: ava@avaolo.com | Website: www.avaolo.com
3. Description of the service
AVA (Agricultural Virtual Assistant) is a software service (SaaS) available through a web browser at avaolo.com, through mobile applications (iOS and Android) and through an integration with WhatsApp. The service is intended for farmers and agricultural producers in the Balkan region.
AVA includes the following functionality:
keeping agricultural records (parcels, materials, activities, equipment, yields);
uploading and processing agricultural documents (subsidy applications, supplier invoices);
agronomic advice with the help of artificial intelligence (recommendations for plant protection, fertilisation, diagnosis of diseases and pests from photographs);
management of an agricultural calendar and reminders.
The Provider reserves the right to change, extend or restrict the functionality of the service, of which the User will be notified in advance.
4. The nature and limits of AVA's agronomic advice
⚠ IMPORTANT WARNING: AVA is a decision-support system — it does not replace professional agronomic advice, phytosanitary inspection or expert opinions required by law.
4.1 AVA is not a licensed adviser
The AVA service is not a registered or licensed agronomic adviser within the meaning of applicable EU agricultural legislation or any national legislation. The recommendations AVA generates are designed solely as informational support for agricultural decision-making and do not constitute official or legally binding agronomic advice.
AVA does not replace:
a certified agronomist or phytosanitary adviser;
official advisory services (for example the agricultural advisory service);
expert opinions required by law for the application of plant protection products;
the instructions on the label of a plant protection product or a fertiliser.
4.2 The User's responsibility
The User is solely and entirely responsible for every decision he makes on the basis of AVA's recommendations, including:
the choice and application of plant protection products and observance of permitted doses and pre-harvest intervals (PHI);
meeting the legal requirements for records of plant protection product use (phytosanitary register, land parcel records);
observance of applicable phytosanitary rules and of rules on the protection of water and soil;
the correctness and lawfulness of subsidy applications and other official documents.
AVA does not check and does not guarantee compliance with legislative requirements. The Provider accepts no responsibility for regulatory sanctions, fines or damage arising from a failure to observe the rules.
4.3 The experimental nature of AI
The artificial intelligence models AVA uses are by their nature probabilistic and experimental. The results of those models may be:
incomplete, inaccurate or out of date;
unsuitable for specific local, weather or agronomic conditions;
dependent on the quality of the data the User enters.
The Provider works to ensure the quality and accuracy of agronomic recommendations, but does not guarantee that they are correct in every individual case. The User should always check a recommendation with an expert before carrying out measures of high value or high risk.
5. Conditions of use
5.1 Age
The AVA service is intended solely for adults over 18 years of age. Persons under 18 must not use the service.
5.2 Registration
Registration with a telephone number is required in order to use the service. The User may supply his name and other details afterwards. The User is responsible for the accuracy of the details he provides and for safeguarding the access credentials of his account. Each telephone number constitutes one account. A User who uses several numbers has a separate account for each number.
5.3 Prohibited conduct
The User undertakes not to use the service for:
unlawful purposes or contrary to applicable legislation;
supplying untrue, misleading or false information;
unauthorised access to the Provider's systems;
reproducing, distributing or selling the content or results of the service to third parties for commercial purposes without the Provider's written approval;
providing paid agronomic advisory services to third parties using AVA's results or recommendations;
any conduct that would harm the functioning of the service or the interests of other Users.
6. Subscription packages and payment
The AVA service is available in subscription packages. Details of the packages, prices and included functionality are published at www.avaolo.com.
Payment for paid packages is made through the Stripe payment system. The Provider reserves the right to change prices with at least 30 days' prior notice. If prices change, the User has the right to cancel the subscription before the new prices take effect.
7. Intellectual property rights
7.1 Ownership of the software and the licence to use it
All software, algorithms, logos, content and documentation that form part of the AVA service are the exclusive property of AgriSmart Technologies d.o.o. or of its licensors. The User is granted a limited, non-exclusive and non-transferable right to use the service for his own agricultural purposes.
7.2 Licence to process the User's Data
The User remains the owner of the agricultural data, documents and content he enters into the system (hereinafter: the »User's Data«). By registering for and using the service the User grants the Provider a non-exclusive, royalty-free, transferable licence to process the User's Data to the extent necessary for:
providing and operating the AVA service;
processing through third-party AI providers (OpenAI, Anthropic) in accordance with the Privacy Policy;
improving the AVA service and developing new functionality;
the Provider's commercial purposes in accordance with the Privacy Policy, including analytics and anonymised market analyses.
This licence does not mean a transfer of ownership of the User's Data to the Provider.
7.3 Use of photographs and videos
When you share photographs or videos of your fields, crops, machinery or agricultural activities through AVA (chat, e-mail or another entry point), you grant AgriSmart Technologies d.o.o. a non-exclusive right to use that material in anonymised form for:
marketing and promotion of AVA (including posts on social networks, websites and in printed materials);
illustrative agronomic examples within AVA and other AgriSmart products;
internal model training and improvement of the service.
Anonymisation means that every detail which could identify you is removed (first name, surname, farm name, the exact location of a field, OIB, contact details). Technical data connected with the photograph (date taken, wider region, crop type, growth stage, weather conditions) may remain visible.
This right lasts for as long as your content is stored in AVA. At any time you may:
request the deletion of an individual photograph or video;
request the deletion of all of your material;
withdraw your consent to future use by sending a request to ava@avaolo.com.
Withdrawing consent does not affect material already published before the request, but AgriSmart will not use it further in new material.
AgriSmart will not sell your photographs or videos to third parties.
8. Availability of the service
The Provider works, to the best of its ability, to ensure the high availability of the service. The Provider does not guarantee uninterrupted operation and accepts no responsibility for outages that are the consequence of force majeure, failures of third-party providers (AWS, OpenAI, Anthropic, Meta) or routine maintenance work.
The Provider will endeavour to notify Users of planned maintenance work with reasonable prior notice through the application or by e-mail. Records of system activity (logs) are kept for the purposes of fault correction, system security and improvement of the service, which is described in more detail in the Privacy Policy.
9. Availability of the service and force majeure
9.1 The endeavour to be available
The Provider aims to achieve monthly availability of the AVA service of 99% (measured on a monthly basis, excluding planned maintenance work). That target availability does not constitute a contractual guarantee and does not give the User a right to claim damages for short outages. For contracts with business clients (B2B), particular service levels (SLA) are agreed individually in a separate contract.
9.2 Force majeure
The Provider is not liable for failure to perform, or delay in performing, obligations under these Terms which is the consequence of circumstances of force majeure. Force majeure includes in particular: natural disasters, outages of the infrastructure of third-party providers (AWS, OpenAI, Anthropic, Meta, telecommunications operators), cyber attacks, extraordinary circumstances, pandemics, armed conflicts, government measures or statutory prohibitions. In the event of force majeure the Provider will notify Users within a reasonable time and endeavour to restore the functioning of the service as quickly as possible.
10. Limitation of liability
10.1 General limitation
To the greatest extent permitted by applicable legislation, the Provider is not liable for:
damage arising from decisions the User has made on the basis of AVA's recommendations;
errors in agronomic recommendations arising from the limitations of artificial intelligence models;
interruptions or disturbances in the functioning of the service;
loss of data through unforeseen technical failures, despite the security measures taken.
10.2 Exclusion of indirect damage
The Provider is in no case liable for indirect damage, including:
loss of yield or of income from crop production;
loss of subsidies or other agricultural support;
loss of profit or of market opportunities;
the cost of phytosanitary measures or remediation;
any other indirect or consequential damage.
10.3 Overall cap on liability
The Provider's total liability under these Terms will in no case exceed the total amount of the fees the User actually paid to the Provider in the 12 months before the damaging event.
These limitations do not apply in the case of intentional damage or gross negligence on the part of the Provider.
11. Termination of the contractual relationship
11.1 Cancellation by the User
The User may at any time cancel the subscription and delete the account through the settings within the application or by a request to ava@avaolo.com. After cancellation the User has access to the service until the end of the paid period. The User has the right to request the immediate deletion of his data, which will be carried out in accordance with the Privacy Policy.
11.2 Termination by the Provider
The Provider has the right to terminate or temporarily restrict the User's access to the service in the event of a breach of these Terms, suspicion of fraud or misuse of the service, or non-payment of the fee. In the event of a serious breach, termination is possible without prior warning.
12. Changes to the Terms
The Provider reserves the right to change these Terms. The User will be notified of material changes by e-mail or by a notice within the application at least 15 days before they take effect. Continued use of the service after that period means acceptance of the new Terms.
13. Governing law and the resolution of disputes
These Terms are governed by Croatian law, and the Commercial Court in Zagreb has jurisdiction over any dispute. This does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the country in which he resides.
Before any court proceedings the Provider encourages Users to resolve disputes in good faith by direct contact at ava@avaolo.com. Consumers in the EU have the right to out-of-court dispute resolution through the ODR platform, available at https://ec.europa.eu/consumers/odr.
14. The right of withdrawal (consumers)
If you are a consumer, you have the right to withdraw from this contract within 14 days of concluding it, without giving a reason. If you want AVA to begin answering immediately, you must confirm this expressly at payment, and you thereby lose the right of withdrawal.
You may exercise the right in any of the following ways:
by a message to AVA;
by e-mail to ava@avaolo.com;
through the form available at www.avaolo.com/raskid.
If you withdraw, we will return every payment received no later than 14 days from receiving your notice, by the same means of payment you used.
If you use the service during the withdrawal period and then withdraw from the contract, you are obliged to pay a proportionate part of the fee for the period in which you used the service.
This right applies solely to consumers. Business users — family farms, sole traders and companies that conclude the contract within the scope of their activity — do not have the right of withdrawal under this article.
15. Contact
For any question about the service or about these Terms, contact us at ava@avaolo.com or through the contact form at www.avaolo.com.
AgriSmart Technologies d.o.o. — General Terms and Conditions, version 1.0, September 2026.