Terms of Use
AgriSmart Technologies d.o.o. — v1.4, april 2026
GENERAL TERMS AND CONDITIONS
AVA Service — Agricultural Virtual Assistant
Version 1.3 | Effective date: April 2026
1. General
These general terms and conditions (hereinafter: “Terms”) govern the relationship between AgriSmart Technologies d.o.o. (hereinafter: “Provider”) and a natural or legal person (hereinafter: “User”) who registers and/or uses the AVA service.
By registering for and using the AVA service, the User confirms that they have read, understood, and accepted these Terms in full. If the User does not agree with the Terms, they must not use the service.
2. Service Provider
AgriSmart Technologies d.o.o.
Savska cesta 32, 10000 Zagreb, Croatia
OIB: 67486966460 | MBS: 081398320
Email: ava@avaolo.com | Website: www.avaolo.com
3. Service description
AVA (Agricultural Virtual Assistant) is a software service (SaaS) available via a web browser at avaolo.com, a mobile application (iOS and Android), and integration with the WhatsApp application. The service is intended for farmers and agricultural producers in the Balkan region.
AVA includes the following functionalities:
keeping agricultural records (plots, materials, activities, equipment, yields);
uploading and processing agricultural documents (support applications, supplier invoices);
agronomic advice with the help of artificial intelligence (recommendations for plant protection, fertilization, diagnosis of diseases and pests from photos);
management of the agricultural calendar and reminders.
The Provider reserves the right to modify, expand, or limit the service’s functionalities, of which it will notify the User in advance.
4. Nature and limitations of AVA agronomic advice
⚠ IMPORTANT WARNING: AVA is a decision-support system — it does not replace professional agronomic advice, phytosanitary inspections, or legally required expert opinions.
4.1 AVA is not a licensed advisor
The AVA service is not a registered or licensed agronomic advisor within the meaning of applicable EU agricultural legislation or any national legislation. Recommendations generated by AVA are intended solely as informational support for agricultural decision-making and do not constitute official or legally binding agronomic advice.
AVA does not replace:
a certified agronomist or phytosanitary advisor;
official advisory services (e.g., Advisory Service, HZPSS);
legally required expert opinions for the application of plant protection products;
instructions on the label of a plant protection product or fertilizer.
4.2 User responsibility
The User is solely and fully responsible for all decisions made based on AVA recommendations, including:
selection and application of plant protection products and compliance with permitted doses and pre-harvest intervals (PHI — pre-harvest interval);
meeting legal requirements regarding records of PPP use (Phytosanitary Register, ARKOD records);
compliance with applicable phytosanitary regulations and regulations on water and soil protection;
accuracy and legality of support applications and other official documents.
AVA does not verify or guarantee compliance with legislative requirements. The Provider assumes no liability for regulatory sanctions, fines, or damage resulting from non-compliance.
4.3 Experimental nature of AI
The artificial intelligence models used by AVA are probabilistic and experimental by nature. The results of these models may be:
incomplete, inaccurate, or outdated;
unsuitable for specific local, weather, or agronomic conditions;
dependent on the quality of the data entered by the User.
The Provider strives to ensure the quality and accuracy of agronomic recommendations, but does not guarantee their correctness in every individual case. The User should always verify recommendations with an expert before implementing measures of high value or high risk.
5. Terms of use
5.1 Age
The AVA service is intended exclusively for adults over 18 years of age. Persons under 18 must not use the service.
5.2 Registration
To use the service, registration is required with a phone number, first and last name, and country. The User is responsible for the accuracy of the provided information and for safeguarding their account access credentials. Each person or legal entity may have only one active account, unless the Provider expressly permits otherwise.
5.3 Prohibited conduct
The User undertakes not to use the service for:
illegal purposes or contrary to applicable law;
providing untrue, misleading, or false information;
unauthorized access to the Provider’s systems;
reproducing, distributing, or selling the content or results of the service to third parties for commercial purposes without the Provider’s written approval;
providing paid agronomic advisory services to third parties using AVA results or recommendations;
any conduct that could harm the functioning of the service or the interests of other Users.
6. Subscription plans and payment
The AVA service is available in free and paid plans. Details about plans, prices, and included functionalities are published at www.avaolo.com.
Payment for paid plans is made via the Stripe payment system. The Provider reserves the right to change prices with at least 30 days’ prior notice. In the event of a price change, the User has the right to cancel the subscription before the new prices take effect.
7. Intellectual property rights
7.1 Software ownership and license to use
All software, algorithms, logos, content, and documentation that are part of the AVA service are the exclusive property of AgriSmart Technologies d.o.o. or its licensors. The User is granted a limited, non-exclusive, and non-transferable right to use the service for their own agricultural purposes.
7.2 License to process User Data
The User remains the owner of the agricultural data, documents, and content they enter into the system (hereinafter: “User Data”). By registering for and using the service, the User grants the Provider a non-exclusive, royalty-free, transferable license to process User Data to the extent necessary for:
providing and operating the AVA service;
processing via third-party AI providers (OpenAI, Anthropic) in accordance with the Privacy Policy;
improving the AVA service and developing new functionalities;
the Provider’s commercial purposes in accordance with the Privacy Policy, including analytics and anonymized market analyses.
This license does not mean a transfer of ownership of User Data to the Provider.
7.3 Use of photos and videos
When you share photos or videos of your fields, crops, machinery, or agricultural activities via AVA (chat, email, or other input points), you grant AgriSmart Technologies d.o.o. a non-exclusive right to use these materials in anonymized form for:
marketing and promotion of AVA (including posts on social media, websites, and printed materials);
illustrative agronomic examples within AVA and other AgriSmart products;
internal model training and service improvement.
Anonymization means that all data that can identify you are removed (first and last name, farm name, exact field location, OIB, contact details). Technical data associated with the photo (date taken, broader region, crop type, growth stage, weather conditions) may remain visible.
This right lasts as long as your content is stored in AVA. At any time, you may:
request deletion of an individual photo or video;
request deletion of all your materials;
withdraw your consent for future use by sending a request to ava@avaolo.com.
Withdrawal of consent does not affect materials that have already been published before the request, but AgriSmart will not continue to use them in new materials.
AgriSmart will not sell your photos or videos to third parties.
8. Service availability
The Provider strives, to the best of its ability, to ensure high service availability. The Provider does not guarantee uninterrupted operation and assumes no liability for outages resulting from force majeure, failures of third-party providers (AWS, OpenAI, Anthropic, Meta), or regular maintenance work.
The Provider will endeavor to notify Users of planned maintenance with reasonable advance notice via the application or by email. Records of system activity (logs) are kept for the purposes of troubleshooting, system security, and service improvement, as described in more detail in the Privacy Policy.
9. Service availability and force majeure
9.1 Availability efforts
The Provider strives to achieve monthly AVA service availability of 99% (measured on a monthly basis, excluding planned maintenance). The stated target availability does not constitute a contractual guarantee and does not entitle the User to compensation claims due to short-term outages. For contracts with business clients (B2B), specific service levels (SLA) are agreed individually in a separate contract.
9.2 Force majeure
The Provider is not liable for non-performance or delay in performing obligations under these Terms resulting from force majeure circumstances. Force majeure includes in particular: natural disasters, outages of third-party provider infrastructure (AWS, OpenAI, Anthropic, Meta, telecommunications operators), cyberattacks, extraordinary circumstances, pandemics, armed conflicts, government measures, or legal prohibitions. In the event of force majeure, the Provider will notify Users within a reasonable time and endeavor to restore service operation as quickly as possible.
10. Limitation of liability
10.1 General limitation
To the maximum extent permitted by applicable law, the Provider is not liable for:
damage arising from decisions the User made based on AVA recommendations;
errors in agronomic recommendations resulting from limitations of artificial intelligence models;
interruptions or disruptions in the operation of the service;
data loss due to unforeseen technical failures, despite security measures taken.
10.2 Exclusion of indirect damage
Under no circumstances is the Provider liable for indirect damage, including:
loss of yield or income from crop production;
loss of subsidies or other agricultural support;
loss of profit or market opportunities;
costs of phytosanitary measures or remediation;
any other indirect or consequential damage.
10.3 Overall cap on liability
The Provider’s total liability under these Terms shall in no case exceed the total amount of fees actually paid by the User to the Provider in the 12 months prior to the occurrence of the damaging event.
These limitations do not apply in the case of intentional damage or gross negligence by the Provider.
11. Termination of the contractual relationship
11.1 Cancellation by the User
The User may cancel the subscription and delete the account at any time via the settings within the application or by request to ava@avaolo.com. After cancellation, the User has access to the service until the end of the paid period. The User has the right to request immediate deletion of their data, which will be carried out in accordance with the Privacy Policy.
11.2 Termination by the Provider
The Provider has the right to terminate or temporarily restrict the User’s access to the service in the event of a breach of these Terms, suspicion of fraud or misuse of the service, or non-payment of the fee. In the event of a serious breach, termination is possible without prior warning.
12. Commercial opportunities and market information
The Provider reserves the right to deliver to the User, via the AVA service, commercial notices that are directly relevant to their agricultural activity. This includes:
notices about offers of agricultural inputs (fertilizers, seed, plant protection products);
notices about agricultural services or opportunities to participate in agricultural trials and test programs;
providing information about relevant subsidies, programs, or calls for applications.
These messages will always be delivered directly to the User via AVA and do not mean providing User Data to third parties without the User’s consent. The User has the right to object to such communication at any time via Settings → Privacy → Commercial notices, which will be immediately respected without affecting access to the service.
13. Changes to the Terms
The Provider reserves the right to amend these Terms. The User will be notified of material changes by email or via an in-app notice at least 15 days before they take effect. Continued use of the service after that period means acceptance of the new Terms.
14. Governing law and dispute resolution
These Terms are governed by Croatian law. For the resolution of disputes between business entities (B2B) arising from these Terms, the Commercial Court in Zagreb has jurisdiction.
Notwithstanding the above provision, consumers (natural persons who do not act within the scope of a business activity) retain the right to judicial protection before the competent court in the state of their habitual residence, in accordance with Art. 18 of Regulation (EU) 1215/2012 (Brussels I bis Regulation). This provision does not limit the protection afforded to the consumer by mandatory law of the state of their habitual residence.
Before court proceedings, the Provider encourages Users to resolve disputes in good faith by direct contact at ava@avaolo.com. Consumers in the EU have the right to out-of-court dispute resolution via the ODR platform, available at https://ec.europa.eu/consumers/odr.
15. Contact
For any questions regarding the service or these Terms, contact us at ava@avaolo.com or via the contact form at www.avaolo.com.
AgriSmart Technologies d.o.o. — General Terms and Conditions, version 1.3, April 2026.